Changes and refunds

Changes and refunds

Changes

Exchanges will take place when the item is damaged or you ordered the wrong size. You can change the products in the store and those in the outlet section. Changes are only allowed within fifteen (15) days of receiving your products. The first change of size and design is free, from the second the shipping ports are charged. The swimsuits can only be changed if they are in their original condition.

Please, send your package with the original invoice inside to:

Luna Brands

C/ Joan Monpeó 30

08223 Terrassa

España

Refunds

Refunds are accepted as long as the product is in its original condition.

Refunds for Defective Products: If you have a defective item please be sure to attach the original invoice (printed discount on your online order), along with a description of the defect. Upon receipt, we will inspect the product and decide whether to issue a refund or resend the product again.

Refunds do not refund the cost of shipping.

Refunds are not allowed on sale products (or products with additional discounts).

If you have any problems you can contact us: +34 652 56 32 96 – customerservice@luna-brands.com

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